Shipping policy

Last Updated: 27 July 2026

This Shipping Policy applies to all orders placed for delivery within the United Kingdom. It explains our shipping coverage, delivery times, tracking process, and what to expect once an order has been placed.

1. Shipping Coverage

We currently ship to addresses across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Shipping Cost

We offer free shipping on all UK orders. There are no additional charges or fees at checkout. The price shown on the product page is the final price you will pay.

3. Processing and Delivery Times

Order Cut-off Time: 6:00 p.m. BST/GMT
Handling time: 3-5 business days (Monday - Friday)
Transit time: 5-10 business days (Monday - Friday)
Estimated delivery time: 8-15 business days (Monday - Friday)

Orders are processed Monday to Friday. Orders placed after 6:00 p.m. BST/GMT, on weekends, or on bank holidays will begin processing on the next business day.

4. Shipping Carriers

We work with a selected range of established delivery partners to ship orders across the United Kingdom. Depending on the size of the parcel, delivery location, and service availability, your order may be delivered by one of these courier services:

Royal Mail
DPD
DHL
Evri/Hermes

Once your order has been dispatched, your shipping confirmation email will confirm the carrier assigned to your delivery.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, courier name and a direct link to monitor it.

You can also use our tracking page to follow the progress of your order after dispatch. If you have not received tracking information within the expected processing period, please contact our support team for assistance.

6. Order or Address Changes

If you need to change your order or the delivery address, please contact us within 24 hours at support@aetholux.com. We can only make changes before the order has been shipped. Once dispatched, we are not able to intercept or redirect the shipment.

7. Delivery Delays

We aim to deliver all orders within the estimated timeframes shown in this Policy. However, delays can occasionally occur due to factors outside our control, such as severe weather, strikes, transport disruptions, carrier delays, or other unexpected delivery issues. If your order has not arrived within the expected delivery period, please contact us at support@aetholux.com with your order number and we will review the shipment status and assist you as soon as possible.

8. Lost or Incorrect Deliveries

If your order has not arrived, appears to be lost, or you have received an incorrect item, please contact us at support@aetholux.com with your order number and any relevant details. We will investigate the issue and do our best to resolve it as quickly as possible.

9. Updates to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, delivery partners, or legal obligations. Any updates will take effect once posted on this page, and the latest version will always be available here for reference.